Fast. Tracked.
UK-Wide.

Dispatch

When Your Order Ships

We dispatch orders same day or next working day. Orders placed before 2pm Monday to Friday typically ship the same day. Orders placed later, over the weekend, or on UK bank holidays ship on the next working day.

You'll receive a tracking number by email as soon as your order leaves us. Once Royal Mail has the parcel, you can track its progress in real time.

Delivery

Delivery Times

Once dispatched, Royal Mail delivers within their service window:

• Royal Mail Tracked 48 — 2–3 working days from dispatch
• Royal Mail Tracked 24 — 1–2 working days from dispatch

Costs

Shipping Rates

Shipping cost depends on which Protocol you order and the speed you choose:

• 30 Day Protocol — Tracked 48 is £2.95, Tracked 24 is £3.60
• 60 & 90 Day Protocols — Both Tracked 48 and Tracked 24 are FREE

The shipping options are shown at checkout. You'll see the rate before you pay — no surprises.

Locations

Where We Ship

We currently ship to the United Kingdom only — including England, Scotland, Wales, and Northern Ireland.

International shipping is being assessed. If you'd like to be notified when shipping launches in your country, email info@blackrocksupplements.co.uk.

If Something Goes Wrong

Missed Or Lost Deliveries

Royal Mail Tracked services attempt delivery at your address. If you're not home and the parcel won't fit through your letterbox, Royal Mail will leave a card and either:

• Attempt redelivery the next working day
• Hold the parcel at your local Royal Mail depot for collection
• Deliver to a neighbour or designated safe place if you've set one up with Royal Mail

If your parcel is marked as delivered but you haven't received it, check with neighbours and your local depot first. If you still can't locate it after 3 working days, email info@blackrocksupplements.co.uk with your order number and we'll open an investigation with Royal Mail.

If your order is confirmed lost in transit, we'll send a free replacement.

Damaged In Transit

If Your Order Arrives Damaged

Black Rock ships in a protective box, but rare damage in transit can happen. If your order arrives damaged:

• Email info@blackrocksupplements.co.uk within 7 days of delivery
• Include your order number and photos of the damage
• We'll send a free replacement as soon as we've confirmed the issue

Address Changes

Wrong Address Entered?

If you've entered the wrong delivery address at checkout, email us at info@blackrocksupplements.co.uk as soon as possible — ideally within 30 minutes of ordering, before the parcel is packed.

Once an order has been dispatched, we can't change the address. If a parcel is returned to us due to an incorrect address, we'll contact you to arrange redelivery (additional shipping charge may apply).