Risk-Free.
Simple. Honest.

Your Rights

Your Statutory 14-Day Right

Under the UK Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving it, for any reason.

Because Black Rock is a sealed health product, this right is lost once the jar's seal is broken — but our 60-day money-back guarantee covers you beyond that, even after opening. To cancel an unopened order within 14 days of delivery, email info@blackrocksupplements.co.uk.

Beyond The Statutory Right

Our 60-Day Promise

We back Black Rock because we know what's in the jar. Every batch is sourced from the Karakoram range and tested by Eurofins UK. We're confident enough to put our money where our mouth is.

If Black Rock doesn't work for you within 60 days of receiving your first order:

• Full refund of your purchase price
• No need to ship the jar back — keep it
• No lengthy forms or returns process

Email info@blackrocksupplements.co.uk with your order number and we'll process your refund within 5 working days. Refunds are issued to the original payment method.

The Process

How To Request A Refund

1. Email info@blackrocksupplements.co.uk with your order number in the subject line.
2. Our UK-based team will reply within 3 working days to confirm your refund is approved.
3. Your refund is processed within 5 working days to the original payment method.
4. After your refund is sent, we may ask one optional feedback question — what didn't work for you. You're under no obligation to reply, but if you do, it helps us improve.

Bank processing times vary. Card refunds typically appear within 3–10 working days after we issue them. PayPal refunds are usually faster.

Something Wrong With Your Order

Damaged Or Incorrect Items

If your order arrives damaged or you receive the wrong product, we'll make it right — fast.

1. Email info@blackrocksupplements.co.uk within 7 days of delivery with photos of the issue and your order number.
2. We'll ship a replacement free of charge as soon as we've confirmed the issue.
3. If we need the damaged item returned, we'll cover the return shipping cost.

Subscriptions

Cancelling Your Subscription

Subscriptions have a minimum two-month commitment. This means we'll ship two consecutive deliveries before cancellation becomes available — long enough for Black Rock to start working, which is the point of subscribing.

After your second delivery, you can cancel anytime with no fees. There's no notice period and no penalty.

To cancel:

• Log into your account and manage your subscription directly
• Or email info@blackrocksupplements.co.uk and we'll do it for you

Conditions

How Our Guarantee Works

To keep the guarantee fair for genuine customers, these conditions apply:

• First order only. The 60-day guarantee applies to your first order from Black Rock, one per customer or household. Returning customers aren't covered, but we stand behind every jar with our quality guarantee — if there's a problem with what you received, we'll always make it right.
• Single protocol. The guarantee covers a single 30, 60, or 90 Day Protocol per customer. Bulk orders of four or more jars in one purchase are not covered.
• UK customers only. The money-back guarantee currently applies to UK orders. International customers — please contact us before ordering for guarantee terms in your region.
• Subscriptions: first shipment only. If you've subscribed, the guarantee applies to your first delivery. Subsequent shipments aren't covered, but you can cancel anytime after your second delivery.
• Trade and wholesale excluded. Bulk and wholesale orders operate under separate terms. For trade enquiries, contact trade@blackrocksupplements.co.uk.

The 60-day window starts from the date your order is delivered, not the date it was placed. Refunds are issued to the original payment method only.